Australia Post is committed to providing high-quality mail and parcel services to all Australians. Our enthusiastic, professional people will build a progressive commercial corporation through a commitment to high levels of customer satisfaction. We will meet our customers’ changing needs by providing: innovative and easy-to-use products and services friendly service by knowledgeable staff, consistent on-time delivery, value for money, modern, efficient networks. We will build our people’s commitment to these goals by: promoting job satisfaction, encouraging participation in the success of the business, recognising outstanding service to customers, rewarding, outstanding performance. As a progressive commercial corporation, Australia Post will make the best use of its assets and earn profits so that it can sustain and develop its business.